This Refund Policy explains how Africa Queers handles refunds for any paid products or services offered through our website. By making a purchase you agree to the terms outlined below.

General Refund Terms

Refunds are considered on a case by case basis depending on the type of product or service purchased. We aim to treat all users fairly while maintaining the sustainability of our work.

Donations

Donations are voluntary contributions and are generally not refundable. If a donation was made in error you may contact us and we will review the request.

Digital Products and Services

If we offer digital products or online services refunds may be granted only when

The product was not delivered
The service was not provided as described
A technical issue prevented access and cannot be resolved

Refunds will not be provided for

Change of mind after download or access
User mistakes such as accidental purchases
Issues caused by the user’s device or internet

Event Registrations

For paid events webinars or workshops

Refunds may be available if you cancel within the specified time listed for the event
If Africa Queers cancels an event a full refund will be offered

Processing Refunds

If approved refunds may take several business days to appear depending on your payment method. You may be asked to provide proof of purchase.

Non Refundable Items

Certain services or contributions may be fully non refundable. These will always be clearly stated before purchase.

Changes to This Policy

We may update this Refund Policy when necessary. Continued use of our website and services after changes means you accept the updated terms.

Contact Us

If you have questions or want to request a refund you can reach us using the contact information provided on our website.